As competition intensifies across the global commercial vehicle market, customers' expectations for service support are shifting from basic service availability to timelier, more professional and more dependable service.

To equip global customers with more efficient and professional vehicle operation support and translate its goal of building a world-class commercial vehicle enterprise into tangible actions, BAIC FOTON has actively established a comprehensive global service network. Since late March 2026, the company has carried out nearly 100 targeted empowerment training sessions covering core business lines including new energy vehicles, pickup trucks, light trucks, heavy-duty trucks and buses across multiple countries and regions in Asia, Europe, South America and Africa. Key markets covered include Singapore, Argentina, Egypt, Kenya, Peru, Nepal, Sri Lanka, Uruguay, Turkey, Spain, Germany, Hong Kong of China and Chile.

Through diversified training forms including theoretical courses, hands-on vehicle operation, fault diagnosis and online empowerment sessions, BAIC FOTON consistently upgrades the professional proficiency of its global dealers and service partners, and steadily improves localized service support in regional markets. We strive to advance service capabilities ahead of market demands and deliver customer protection prior to potential issues.

We extend full service support to wherever our customers need us.

Wherever our markets extend, we build matching service capabilities accordingly.

Different countries, markets and operational scenarios carry distinct requirements for service support capabilities. Centered on customers' real demands, BAIC FOTON delivers targeted market empowerment initiatives to build service capacity where clients need it most.

The roadmap for Europe's low-carbon transition has been clearly defined. At this stage, the 7.5-tonne vehicle, a core asset for urban logistics, remains a key weight class that urban delivery operators need to carefully evaluate.With high-frequency daily operations, can matching maintenance expertise keep pace? Who provides reliable support amid steep diesel costs and frequent breakdowns from heavy vehicle utilisation?

In response to local market demands, BAIC FOTON has launched specialized training focusing on the 7.5-ton fuel light trucks. The training prioritizes boosting service technicians' capabilities in fault diagnosis and maintenance. It enables service stations to identify issues promptly, streamline repair workflows, restore vehicle operation faster, and cut down customers' vehicle downtime as much as practicable.

The shift to electric public transport is gathering momentum across Turkey. The rapid growth of new energy buses has also raised higher standards for after-sales service capabilities.

Against the backdrop of a relative shortage of local new energy vehicle maintenance specialists, BAIC FOTON has launched dedicated after-sales training sessions centered on the BJ6129EV battery-electric bus. The training focuses on enhancing participants' fault diagnosis and troubleshooting capabilities. By cultivating professional service teams in advance, BAIC FOTON supports the large-scale operation of new energy vehicles and helps customers pursue green transition with greater peace of mind.

Whether for conventional fuel-powered products or new energy offerings, BAIC FOTON always centers its operations on customer demands and upgrades service support capabilities in step with market growth.

Deliver Targeted Empowerment & Market-Oriented Services

Service support should be professional as well as practical and down-to-earth.

Against diverse development landscapes and operational characteristics across global markets, BAIC FOTON keeps innovating its empowerment models to deliver professional expertise to frontline service staff with greater efficiency.

In Uruguay, trainees are widely dispersed, with long travel distances to training venues, making full-time centralized training challenging. To address this practical challenge, BAIC FOTON has developed an innovative training model known as 'Five-Group Rotation & One-Day Intensive Session'.

Each group of participants attends a one-day intensive training session. Theoretical knowledge is covered in the morning, while vehicle hands-on practice and on-site Q&A take place in the afternoon. After returning to their positions, trainees apply what they have learned in real work. Follow-up training will target existing issues to consolidate and improve capabilities, forming a complete closed-loop system of 'training – practice – feedback – advancement'.

Coinciding with this, fully taking into account the practical learning conditions of personnel across Africa, BAIC FOTON's South Africa regional empowerment training adopts a combined model of offline practical training plus online skill-building courses.Specialized offline sessions cover the operation and maintenance of pickup truck electrical and electronic systems, light truck automatic transmissions and retarders. Meanwhile, synchronized online courses are available to enable more frontline staff to access premium learning resources without geographical constraints, helping them upgrade their professional capabilities through consistent learning.

Turn technical expertise into practical problem-solving capabilities

For customers, the true value of service lies in whether their issues can be resolved promptly.

Therefore, BAIC FOTON always adheres to a practice-oriented approach. Through a dual-track model combining theoretical lectures and hands-on drills, we help participants turn knowledge into practical problem-solving capabilities.

Specialized heavy-duty truck training sessions have been held in markets including Argentina. The courses cover core technologies such as engines, automatic transmissions and vehicle electrical systems. With on-site disassembly, assembly and case study sessions, service technicians can develop systematic diagnostic thinking, boost efficiency in resolving complex malfunctions, cut down maintenance duration and lower operational losses for customers.

In the Singapore and Hong Kong China markets with rapid new energy development, BAIC FOTON has launched specialized training sessions covering products including eMiler, eTUNLAND and eVIEW CONNECT. The training curriculum incorporates new energy vehicle maintenance techniques, European standard charging principles, common fault diagnosis, and IDE system operation.

Combining systematic theoretical learning with on-site practical training, participants have not only improved their capabilities in new energy vehicle services, but also become more competent in quickly addressing customer demands and resolving real-world operational issues. Upon completion of the training, participants from both regions successfully passed both written and practical assessments, with notable improvements achieved in their service response speed and technical proficiency.

The practical and professional training system has earned wide recognition from BAIC FOTON’s global partners. Trainees spoke highly of the well-structured courses and instructors’ expertise, and extended invitations for touring training sessions in their respective countries, hoping more local technicians could access this professional training. A senior technician with 15 years of experience voiced the shared sentiment of many participants: “In the past, I could only troubleshoot electrical faults based on guesswork and past experience. Now I have a clear diagnostic framework, which makes me much more confident in my work.”

This recognition stems from BAIC FOTON’s long-term commitment to developing comprehensive global service capabilities. By consistently raising the professional standards of distributors and service partners, we help frontline technicians shift from experience-based repairs to systematic professional diagnostics, driving steady improvements in local market service capacity.

From solving challenges to creating value, we deliver greater peace of mind for all vehicle users.

Selling a vehicle marks only the starting point. The true value of service lies in enabling customers to drive with peace of mind and operate their businesses without unnecessary worries.

Behind nearly 100 global empowerment training sessions lies not only the transfer of professional know-how and technical experience, but also a key initiative through which BAIC FOTON consistently strengthens its global service and support capacity. By steadily upgrading the expertise of distributors and service partners, BAIC FOTON deploys service capabilities to frontline markets in advance. This enables issues to be resolved promptly and ensures all customers receive timely, professional and efficient assistance.

From market empowerment and service assurance, rapid response and professional backing, to issue resolution and value creation, BAIC FOTON consistently translates its service capabilities into tangible customer value, and turns customer trust into momentum for sustainable long-term growth.

BAIC FOTON will keep empowering its global dealer partners, upgrading the professional competency of its worldwide service network and improving localized service support across all regional markets. We translate enhanced service capabilities into tangible value for customers, and forge ahead steadily on our journey to become a world-class commercial vehicle enterprise.